In order to help protect your information we do
of the optional "remember me" feature
on the page where you log-in at.
times I get error messages or notifications that
I need to log-in - What's up with this?
For security reasons, our servers automatically
log you off if it detects no activity for a while.
If this happens, simply go back to the log-in
page and log-in again.
you print jobs that are different than the standard
formats that you offer?
Yes. Use our form on the "RFQ"
(Request For Quote) page to request a quote
on any job that doesn't fit our standard formats.
do I order multiple pieces?
To keep things simple, please place a separate
order for each different printed piece you want
produced. For example, if you want 3 different
11x17 brochures, please place 3 orders. Obviously,
the price for 3,000 of one brochure is not the
same as the price for 1,000 each of 3 different
brochures. If you would like a custom quote for
"combo-runs" please use our "Request
for Quote" page. The one exception
is that if the formats of the items are virtually
identical (maybe just an address or phone number
difference) we can sometimes just charge for the
plates which we have to change. Many of
Quote" pages have a text box which allows
you to add for the additional plate changes.
well will my job match what I see on my monitor?
Most people are surprised at how well their job
matches what they see. But because of wide differences
in monitor calibration and the different technologies
used, some printed colors may not exactly match
the colors on a your specific monitor.
you match a sample I print out on my own printer,
or a previously printed sample?
At Image Printing, part of the way we offer fast
turnaround and low pricing is by printing to a
"pleasing color" standard, using standard
ink densities. Therefore, there is no guarantee
that your finished piece will approximate your
printed sample. This is due in part to the widely
varying results from different output devices
including inkjet and laser printers, continuous
tone proofing devices, high-resolution film-based
proofs, and different than true offset lithography.
Even from one commercial printing firm to another,
there can be significant differences in results.
In particular, inkjet and laser prints are known
to look substantially different than true offset
lithography. If you require precise color match,
please contact us to arrange for a film-based
Press-Match proof. Once you approve the additional
fees (starting at $200), we will produce and send
you a hard proof via overnight delivery. When
you approve and return the proof, we will strive
to match the color of the proof when printing
your final piece. There are substantial additional
charges for precise color match service. Also,
if you request color correction or other changes
after you see your proof, there will be a minimum
of another $200 charged for color correction time
and a new set of film and proof.
Bottom line: the final product we produce for
you is unlikely to match the output from your
inkjet -- it will look more professional!
do I place an order and have my graphic designer
upload my files separately?
After you have logged into our site, visit our
to upload files. You can also download files
which we have placed on our site for you.
All uploads and downloads are exclusively available
to each customer (our security does not allow
for one customer to see another's work).
long will it take to get my order?
Most jobs will be ready within 3-5 business days
after you approve the artwork. Extremely large
jobs may take longer, and we always will attempt
to accommodate rush jobs to the best of our ability
- but overtime charges may apply.
I always receive exactly the quantity I order?
Most of the time, we ship you slightly more than
you ordered, free of charge. On occasion, we ship
slightly fewer pieces than you ordered. Printing
industry trade standards allow for underages of
up to 5%. If you plan to send your print order
to a mailing list or need a guaranteed quantity,
we recommend that you order 5% over the minimum
quantity you need.
if I want to change something on my order after
I've placed it or approved the proof?
Contact us immediately if you need to make changes.
Please note that some changes cannot be made after
certain stages in the production process -- for
instance, the quantity cannot be changed once
your job has been printed.
other file formats can you take?
We can take any Mac or PC version of Quark, Pagemaker,
InDesign, CorelDRAW!, Illustrator, Photoshop,
Freehand, Publisher, Word, PowerPoint and any
file output as a PDF. Please see our Upload
Files page for more information on how to
prepare your files.
types of storage media do you accept?
We can take your files on a CD, DVD, 3.5"
floppy, or 105 meg Zip disk.
I'm sending a Publisher file, should I compress
it with "Pack and Go," or should I just
send the normal *.pub file?
While we can work with either type, we prefer
to get the normal, uncompressed file. Please do
not use Publisher's "Pack and Go" feature.
If you are sending Publisher files with linked
graphics (generally NOT recommended in Publisher),
please gather all the associated files into a
single Zipped file, and send us that. Compressing
files with Winzip or PK Zip (or StuffIt on the
Mac) is also the preferred method for Quark, Pagemaker,
Illustrator, InDesign or any file with linked
graphics. If you are using a font that is not
included with Publisher, please send it along
with your Publisher file. You can either Zip them
together, or upload the font as an additional
file upload (or include it on cd or zip-disk if
you are sending files via mail.)
do I check for proper imposition or backup?
"Imposition" and "backup"
refer to how the front of a printed piece is oriented
to the back. In the case of a brochure, you normally
turn it over right-to-left (like you turn the
page of a book) in order to have the back side
read correctly -- not upside down. Seems simple,
until you get to a postcard where one side is
layed out in landscape (horizontal) orientation,
and the other side in portrait (vertical) orientation.
We use our best judgment when imposing a job,
so that it backs up in the most natural or normal
manner. Some designs, however, contain both portrait
and landscape elements on both sides, making it
difficult to make a clear call. When reviewing
your proof online, we will always post the front
and the back in the orientation that they will
print in relation to each other. So, if page 2
appears upside down, that is how it will be printed
on the back of page 1. (Some people want it that
way, so that the recipient of the piece must turn
it over top-to-bottom in order to read it correctly.)
Be sure to print out a copy of your online proof,
and attach the two sides to each other to create
a "mockup" or "dummy." This
is especially important when a job will be folded.
I need to impose my business cards 8-up or 10-up
if they will be printed more than 1 to a sheet?
No, send us a single layout of your job unimposed,
we will handle any imposition needed on our end.
should I take pictures with my digital camera?
Digital cameras are wonderful tools that allow
us to capture our images in many different ways.
The camera is designed to actually take three
pictures; one in red, one in green and the other
in blue (similar to the way a projection TV works).
It then combines the colors together and saves
the image onto the picture card. It is very important
to make sure that the camera is set to the highest
quality setting possible. This means that if you
can only save one image on the picture card instead
of 12, 64 or 128 images, then this is good! You
want to create the best quality picture that the
camera can make. This will mean large file sizes
and slow downloads from the camera itself, but
it will get you the best possible results from
your camera. Remember, images should be at 300
dpi in their final size in the layout!
More often than not, we notice that images that
come from digital cameras print darker than expected
on the printing press. Check to see if you have
a brightness option in your image editing program
to lighten the entire piece. If you have the opportunity
to change the color space from RGB (red, green,
blue) to the printing press colors of CMYK (cyan,
magenta, yellow, black), then do so! It is always
better to have you change the color space if you
can, than for us to do it. Remember, not all colors
that you can see that are created by elements
of light (RGB) can be created by the elements
of ink (CMYK) on press. If you do not have this
capability with your software, do not worry about
it, we will change it for you for free! Finally,
we recommend that you apply a little sharpening
to the image. This will make the image a little
crisper and will print better on press.
can I tell what resolution the image from my digital
Some digital cameras will let you know what the
image resolution is, while others will tell you
what the pixel dimensions of your image are. If
you know what the pixel dimensions of your images
are either from the camera itself or through the
image editing software, you can do a little math
to determine the resolution, and the size you
can print the image at for clear and crisp printing.
Simply write down the pixel dimensions of your
image and divide those numbers by 300 if the image
does not include text and 400 if the image does
include text. For example: An image without any
text has a pixel dimension of 600 x 900 pixels.
Once each dimension is divided by 300 the result
is 2 x 3 inches. This means that you can use this
image at 2 x 3 inches or smaller in your layout
for quality printing results.
If your image editing software does not tell you
what the pixel dimensions are, but it does tell
you what the resolution is, then you know the
maximum size you can use that image in your layout.
We recommend that images be at 300 dpi in their
final size in the layout and 400 dpi if the images
include text. Please keep in mind that resolution
and physical dimensions are in direct proportion
to each other. If you have an image that is 2x2
at 300 dpi and increase its size in the layout
to 4x4 the new resolution is now 150 dpi So remember,
when you bring an image in to your layout you
can shrink it down in size (because the resolution
will increase) but you will be limited as to how
far you can increase it in size.
can I find Post Office rules for bulk mail permits?
Right Here: http://new.usps.com/cgibin/uspsbv/scripts/content.jsp?D=17471&X=&B=mailing101